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Streaming Growth Plateau

Our client is a mid-sized video streaming platform that has seen subscriber growth plateau in its home market. Management wants to reignite growth. How would you structure your approach?

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📋 Solution:

Streaming Growth Plateau

Clarifying Questions:


• Is the plateau due to slowing new customer acquisition, rising churn, or both?
• Are we focused only on the current market or open to geographic expansion?
• Is profitability a constraint, or can the client invest aggressively for growth?

Solution:

I would structure this around acquisition, retention, and expansion levers.

  1. Customer acquisition
    • Evaluate marketing channel effectiveness and cost per acquisition.
    • Segment target demographics to identify underserved groups.
    • Assess brand awareness and competitive positioning.

  1. Retention and monetization
    • Analyze churn drivers and engagement metrics.
    • Evaluate pricing strategy and tier structure.
    • Identify upsell or bundling opportunities.

  1. Expansion opportunities
    • Explore content differentiation and exclusive offerings.
    • Evaluate geographic expansion.
    • Assess partnerships to broaden distribution or ecosystem integration.