Last Mile
RapidShift is a US-based regional freight and logistics company currently operating in the midwest, providing next-day and two-day ground delivery to small and mid-size business customers. The company has built a strong network and solid margins in its home region and is now evaluating whether to expand into last-mile residential delivery, a segment it has never served. The CEO has engaged Kearney to assess whether this is an attractive opportunity and what it would take to win.
Before reviewing any data, how would you structure the assessment of whether RapidShift should enter the last-mile residential delivery market?
Case Exhibit
Clarifying Questions
- Is the goal of this expansion primarily revenue growth, margin improvement, or leveraging existing infrastructure more fully?
- Would RapidShift be targeting a specific geography for the initial entry, or considering a broader national rollout?
- Does RapidShift have any existing residential delivery capability or customer relationships in this segment?
Framework
Bucket 1: Market Attractiveness
Objective: Understand whether the last-mile residential delivery market is worth entering, independent of RapidShift's specific position.
- Market Size: total addressable market for last-mile residential delivery and growth trajectory
- Profitability: typical margin profiles in residential last-mile vs. RapidShift's current B2B freight business
- Competitive Landscape: key players, their relative strengths, and whether the market is already highly consolidated
Bucket 2: RapidShift's Ability to Win
Objective: Understand whether RapidShift has the capabilities, assets, and strategic position to compete effectively in this new segment.
- Transferable Assets: extent to which existing routes, fleet, and warehouse infrastructure can support residential delivery
- Capability Gaps: what RapidShift would need to build or acquire, such as consumer-facing technology, delivery density in residential areas, or last-mile routing software
- Economics: unit economics of residential delivery relative to RapidShift's current business, including cost per stop and revenue per route
