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Retry questionGenAI Roll-out
Case Interview Practice >
Exhibit Analysis
We’ve surveyed pilot users to understand how GenAI affected their workflows. Based on the exhibit, what insights can we draw about GenAI’s impact — and what potential risks or concerns emerge?
Case Exhibit
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Sample answer from an expert consultant
Positive Indicators
- Productivity: 78% report handling more applications per day, and 81% cite reduced time per application
- User Reception: 67% satisfaction with tools; 56% improved confidence — a decent sign of user trust
Concerning Signal
- Escalation Spike: 62% report increased frequency of senior team escalations
- This could indicate that while GenAI speeds up tasks, it may also introduce uncertainty or unclear outputs, especially in edge cases
- If junior underwriters are relying on GenAI but still need sign-off, it creates bottlenecks for senior staff and may erode efficiency gains
Implication:
While the tool appears to support throughput and user satisfaction, there may be workflow design or trust issues that are pushing more volume upstream — potentially negating some of the benefits.
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