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📘 Question
11-2
We’d like to size the potential market. Assume the following:
- There are ~6,000 hospitals in the U.S.
- 60% of them handle scheduling through an in-house call center
- The average call center has 5 FTE agents
- Annual cost per agent is $60,000
- A hospital could reduce 2–3 agents with the AI voicebot
What is the total addressable cost savings opportunity across the U.S. market?
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We’d like to size the potential market. Assume the following:
- There are ~6,000 hospitals in the U.S.
- 60% of them handle scheduling through an in-house call center
- The average call center has 5 FTE agents
- Annual cost per agent is $60,000
- A hospital could reduce 2–3 agents with the AI voicebot
What is the total addressable cost savings opportunity across the U.S. market?
Click the audio to listen to the question.
📊 Case Exhibit
Use the exhibit to answer the above question.
Your answer:
Your response will be saved to your account for you to review.
Answer Saved!
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