📘 Question
After reviewing initial findings with the client, PwC’s team ran a walkthrough of the end-to-end inventory process at five stores. We observed that most store managers use manual spreadsheets to track stock, and there's limited enforcement of barcode scanning during check-in/check-out of items.
In addition, store audits revealed that serial number mismatches often occur during returns or internal transfers between stores. Corporate systems rely heavily on store inputs, but controls are inconsistent.
What types of process or system improvements could help the client reduce inventory discrepancies and improve reporting accuracy?
📊 Case Exhibit
Your answer:
After reviewing initial findings with the client, PwC’s team ran a walkthrough of the end-to-end inventory process at five stores. We observed that most store managers use manual spreadsheets to track stock, and there's limited enforcement of barcode scanning during check-in/check-out of items.
In addition, store audits revealed that serial number mismatches often occur during returns or internal transfers between stores. Corporate systems rely heavily on store inputs, but controls are inconsistent.
What types of process or system improvements could help the client reduce inventory discrepancies and improve reporting accuracy?
📊 Case Exhibit
