Our client, FreshFoods Grocers, is a small U.S. grocery chain with about 50 stores across the Midwest. Revenue has grown modestly over three years, yet operating margin fell from 10 percent to 5 percent. The CEO believes store level processes are the problem, particularly labor efficiency, waste, and restocking. Your job is to diagnose operational drivers and recommend actions that restore profitability and set up a scalable operating model.

Our client, FreshFoods Grocers, is a small U.S. grocery chain with about 50 stores across the Midwest. Revenue has grown modestly over three years, yet operating margin fell from 10 percent to 5 percent. The CEO believes store level processes are the problem, particularly labor efficiency, waste, and restocking. Your job is to diagnose operational drivers and recommend actions that restore profitability and set up a scalable operating model.