Hartwell Home is a national specialty retailer selling home furnishings, décor, and small appliances across 280 brick-and-mortar locations in the US. The business has been profitable for most of its 30-year history, but operating margins have declined from 12% three years ago to 7% today. Revenue has remained roughly flat over that period. The CEO is concerned the business is structurally weakening and has engaged Deloitte to diagnose the drivers of margin decline and identify the most actionable paths to recovery.

Hartwell Home is a national specialty retailer selling home furnishings, décor, and small appliances across 280 brick-and-mortar locations in the US. The business has been profitable for most of its 30-year history, but operating margins have declined from 12% three years ago to 7% today. Revenue has remained roughly flat over that period. The CEO is concerned the business is structurally weakening and has engaged Deloitte to diagnose the drivers of margin decline and identify the most actionable paths to recovery.

Hartwell Home is a national specialty retailer selling home furnishings, décor, and small appliances across 280 brick-and-mortar locations in the US. The business has been profitable for most of its 30-year history, but operating margins have declined from 12% three years ago to 7% today. Revenue has remained roughly flat over that period. The CEO is concerned the business is structurally weakening and has engaged Deloitte to diagnose the drivers of margin decline and identify the most actionable paths to recovery.