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Coverage Gap

Case Interview Practice > 
Structure

Sentinel AI is a well-funded technology startup that has built a proprietary AI-powered underwriting and risk assessment platform, currently used by three mid-size commercial property and casualty insurers. The founding team believes the platform has significant potential in the small business insurance market, a segment historically underserved by sophisticated risk tools. PwC has been engaged to assess whether this is an attractive entry opportunity and what the go-to-market strategy should look like.

Before reviewing any data, how would you structure this assessment?

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Clarifying Questions

  • Is Sentinel looking to sell its platform to small business insurers as a SaaS tool, or to underwrite small business policies directly as an insurer itself?
  • What is Sentinel's current revenue model with its three existing insurer clients, and what does contract size look like?
  • Does Sentinel have any existing relationships with insurers who focus on the small business segment, or would this require building an entirely new customer base?

Framework

Bucket 1: Market Attractiveness

‍Objective: Understand whether the small business insurance market is large enough and structurally attractive enough to justify the investment required to enter it.

  • Market Size: total premiums written in the small business property and casualty insurance segment and growth trajectory
  • Underservice Level: degree to which small business insurers currently rely on manual or outdated underwriting processes, which determines how much value Sentinel's AI platform could add
  • Competitive Landscape: existing AI underwriting vendors targeting this segment and the relative maturity of the competitive environment

Bucket 2: Sentinel's Ability to Win

‍Objective: Understand whether Sentinel's platform and current capabilities are a strong fit for the small business segment specifically, since small business insurance has meaningfully different characteristics from the commercial P&C (property and casualty) market Sentinel currently serves.

  • Product Fit: whether Sentinel's underwriting models, trained on commercial P&C data, can be effectively adapted for small business risk profiles without significant re-engineering
  • Go-to-Market Fit: whether Sentinel's existing sales motion of selling to mid-size insurers translates to the small business insurer segment, which may have different buying processes and decision-maker profiles
  • Competitive Differentiation: what specifically makes Sentinel's platform better than existing alternatives for small business underwriters, and whether that advantage is defensible
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